Destination Management Company (Asia Escapes India LLP) – General Terms and Conditions

1. Company Identity

Company Name: [Asia Escapes India LLP]

2. Booking Policy

• • All bookings must be requested in writing via email.
• • A booking is only confirmed upon receipt of a written confirmation from [Company Name].
• • A deposit (typically 20–50%) may be required upon confirmation, depending on services
  booked.
• • Full payment must be received [30] days before arrival unless otherwise agreed.

3. Cancellation Policy

• • Cancellations must be made in writing.
• Cancellation fees (unless otherwise specified): 30+ days before arrival: [Free or %] cancellation fee
• 15–29 days before arrival: [X]% of total cost
• 7–14 days before arrival: [X]% of total cost
• 0–6 days before arrival / no-show: 100% of total cost

Note: Some services like flight tickets, special permits, or festival/event-based bookings may have
stricter cancellation policies.

4. Amendment Policy

• • Changes to confirmed services are subject to availability and may incur additional charges.
• • No amendments will be accepted within [7] days of arrival.

5. Refund Policy

• • Refunds, where applicable, will be processed within [30] working days.
• • Bank charges and administrative fees will be deducted from the refund amount.
• • No refunds for unused services (hotels, transfers, meals, etc.) once travel has commenced.

6. Pricing and Taxes

• • All rates are quoted in [Currency] and are subject to availability at the time of booking.
  • Prices are inclusive of local taxes unless otherwise specified.
  • Prices may change due to currency fluctuations, fuel surcharges, or tax changes.

7. Responsibilities and Liabilities

• • The DMC acts as an intermediary between clients and service providers (hotels, transport,
  guides, etc.).
  • [Company Name] is not responsible for loss, injury, or damage sustained by clients during their
  travel unless due to proven negligence.
  • Force Majeure: The company is not liable for failure to perform its obligations due to events
  beyond its control (natural disasters, war, strikes, pandemics, etc.).

8. Travel Insurance

• • Comprehensive travel insurance is strongly recommended for all clients.
  • The DMC is not liable for costs incurred due to lack of insurance.

9. Passports, Visas, and Health Requirements

• • Clients are responsible for obtaining valid passports, visas, and any required vaccinations.
  • The DMC may assist with advice, but it is the client’s obligation to ensure compliance.

10. Complaints

• • All complaints must be reported immediately to the local representative or tour guide.
• • Written complaints must be submitted within 15 days after the end of the tour.
• • [Company Name] will aim to resolve complaints fairly and efficiently.

11. Jurisdiction and Governing Law

• • These terms are governed by the laws of [India/New Delhi].
• • Any disputes will be subject to the exclusive jurisdiction of the courts of [India/New Delhi].

12. Privacy Policy

•  Client information is kept confidential and used only for booking-related purposes.
• We do not sell or share personal information with third parties, except as necessary to fulfil
  travel arrangements.
• Above terms & conditions are standard and applicable to all the markets except for special incentive
  groups & conferences.